Whether you’re moving to the Mid-Atlantic or Northeast for the first time, or are just looking for better internet service at your current address, you likely have a choice. Comcast Xfinity or verizon fios. The good news is that both providers are decent options for home internet, with fast speeds, reasonable prices, and acceptable terms of service.
Xfinity has a slight edge over Verizon Fios when it comes to promotional rates and gigabit download speeds, but Verizon Fios could be your best long-term internet deal. Stable pricing, not to mention the speed and reliability of its 100% fiber connection, has helped Verizon Fios secure the number one spot for customer satisfaction in recent years.
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So which provider, Xfinity or Verizon Fios, is best for your home? Below, we’ll look at how the providers stack up, from speeds and pricing levels to coverage maps and customer satisfaction.
Verizon Fios vs. Xfinity: Speeds and Connection Types
from The fiber to Satellitesdial up DSLThere are a lot of different ways for ISPs to get internet connection into people’s homes. While a lot of ISPs use a mix of methods as needed to reach as many people as possible online, most of them focus on one key technology for the majority of customers. For example, Comcast’s Xfinity internet service specializes in cable internet, which carries your web traffic along the same coaxial copper wire that provides cable television in people’s homes. That’s no surprise — besides being an internet juggernaut, so is Comcast One of the largest providers of cable television in the United States.
Cable internet does not have the same speed potential as fiber internet, but it is still quite capable of providing a high speed connection. In fact, Xfinity offers faster maximum download speeds than many competing cable Internet service providers. “Effective January 2021, Comcast has upgraded its Xfinity Gigabit internet speed to provide 1.2 Gbps (1,200 Mbps),” a Comcast spokesperson told us last year. “Xfinity Gigabit Internet is available for over 99 percent of its footprint.”
According to the Federal Communications Commission, faster fiber connections account for the other 4% of Xfinity subscribers. Comcast says that number is also on the rise. In November of 2021, the company announced Maximum speeds of up to 3 Gbps for customers across the country, and later doubled that to 6 Gbps. But then again, your home will need to be fiber-enabled in order to reach speeds like these.
Download speeds tell a different story
While Xfinity offers fast downloads, upload speeds with 1.2Gbps cable plans are typically higher About 35 Mbpsthat Almost the bare minimum for HD video conferencing. Lower tier plans offer even less. For example, if you subscribe to an Xfinity Express plan with download speeds of up to 400Mbps, you will only be capped with the accompanying upload speeds of 10Mbps. And no, Comcast Not even close to explaining this shortcoming on its website, or in any of its advertisements for the Xfinity Service.
Faster download speeds It appears to be in the worksHowever, it is unclear when the majority of Xfinity customers can expect to benefit from it.
“Over the years, we have continually increased our upstream and downstream speeds,” says a Comcast spokesperson, while also noting internal report It shows that downstream traffic was about 14 times higher than upstream traffic in 2020.
“We continue to evaluate utilization, but there is nothing to announce about increasing our upstream speeds at this time,” the spokesperson added.
Comcast Xfinity Internet Plans (Northeast Region)
PlanMax Speeds 2-year rate with autopay Standard rate with autopay Equipment fee Limit data term agreement Connect More 200Mbps Download, 10Mbps Upload $25, $77 included No Download Speed 400Mbps, 10Mbps $35 Upload $92 Gateway Rent $14 (Skippable) No Download 1000Gbps Upload 20Mbps $70 $102 Gateway Rent $14 (Skippable) No Extra Gigabit Download 1200Mbps 35 Mbps Upload $80 $107 $14 Gateway Rental (Skippable) No Download Gigabit Pro 6000 Mbps Upload 6000 Mbps $300 25 Gateway Rental (Required) No2 1 Year
Verizon Fios Home Internet Plans
PlanMax Speeds Regular Monthly Rate Monthly Equipment Fee Monthly Equipment Fee Data Cap Contract Fios 300 300Mbps Download, 300Mbps Upload $50 None Fios 500 500Mbps Download, 500Mbps Upload $70 None Offline Fios Gigabit 940Mbps Download, 880Mbps Upload $90 bla bla bla
Fiber is much better than cable at handling uploads, so Verizon Fios customers can expect fast upload speeds that match their download speeds, or that approach them. For example, the higher level plan is 940 Mbps It comes with download speeds of up to 880 Mbps.
Outside of Fios’ fiber-optic service, the rest of Verizon’s wired Internet customer base gets its connection from Verizon via DSL, which the FCC lists as available to 65% of subscribers with much slower download speeds ranging from 1.1 to 15 Mbps.
Verizon is taking note, too Growing 5G and LTE home internet service, which leverages the company’s cell towers to carry Internet connections directly to people’s homes. in the middle of January, Major 5G service expansion to nearly 900 cities, providing free availability Verizon 5G Home Internet to a total of more than 30 million households across the United States.
“Our expansion into 5G Home… will continue throughout the year,” a Verizon spokesperson said.
Verizon Fios coverage is concentrated in the Northeast, while Xfinity’s service is more spread out and available in several regions.
FCC/Mapbox
Xfinity is winning the battle for availability for its national coverage
According to FCC coverage maps, Verizon Fios internet service is primarily available in the northeastern United States. The following is a summary of the main areas in which the service is available:
Delaware, New JerseyNew York CityAlbany, New York, Buffalo, New York Long Island, New York Plattsburgh, New York Staten Island, New York Syracuse, New York Baltimore, Maryland Salisbury, Maryland Boston, Massachusetts Harrisburg, PennsylvaniaPhiladelphia, PennsylvaniaPittsburgh, Pennsylvania Providence, Rhode Island Norfolk, Virginia Richmond, Virginia Washington DC
Comcast offers Xfinity internet service in New England as well, including Boston, Hartford, and parts of New York. With a total claim of 28.3 million residential customers, the sprawling service is also available in many other areas across the country, including ChicagoAnd Atlanta and the Pacific Northwest.
Finally, you’ll find Comcast Xfinity available in 40 different states, while Verizon wired internet is available in nine states, with fixed wireless connections over the airwaves 5G and 4G LTE available elsewhere.
Verizon Fios vs. Xfinity: Plans and Pricing
Verizon and Xfinity both offer a variety of home internet plans, as well Packages provide internet service in your home along with other services Like a mobile phone or cable TV. You’ll find a wide variety of options with Xfinity, which offers twice as many plans as Verizon Fios.
The providers are similarly priced on the high end, with gigabit or near-gigabit speed plans typically running around $70 to $90 per month. Comcast also offers a Gigabit Pro plan that delivers fiber-to-the-home speeds of 6Gbps, for download and upload. Although available in all Xfinity service areas, the company says, this plan requires a site check to confirm serviceability, and costs $300 per month plus installation and fees.
On the low end, both providers offer 300-400Mbps plans for about $40-$50 per month, although Xfinity also offers speeds up to 200Mbps for $25 per month. Meanwhile, Verizon’s DSL service offers single-digit speeds for about $40 a month.
Both providers offer discounted rates for low-income families
with Verizon Vios FW The program allows eligible customers to take $20 off the monthly cost of any Verizon Fios plan. This brings the cost of a 300Mbps fiber internet plan down to $30 per month, and the cost of a 940Mbps plan down to $70 per month.
With Comcast, low-income customers can sign up for Internet basics plan, which provides speeds of up to 50 Mbps for $10 per month. Xfinity also features the Internet Essentials Plus plan, which doubles your download speed to 100 Mbps for $30 per month.
Verizon Fios ranked first among all ISPs, with a satisfaction score of 72 out of 100. Xfinity came in at 66, two points above the industry average.
ACSI
Verizon Fios consistently ranks first in customer satisfaction
Another thing worth considering if you’re comparing Xfinity and Verizon Fios is how happy their existing customers are with the services. It is a measure that the American Customer Satisfaction Index tracks through annual surveys and reports, incl Regular look at the best telecom service providers.
For 2022, Verizon ranked first among all major ISPs with a satisfaction score of 72 out of 100, eight points higher than the ISP’s overall satisfaction score of 64. That marks seven consecutive years of ranking in the 70s for customer satisfaction in the survey. ACSI – The only ISP capable of making this claim.
Comcast Xfinity finished with an above-average score as well, but at 66 out of 100, just barely. However, the report notes that the 2022 Xfinity score, while down 1% from the previous year, was its third year in a row above the industry average. It’s a good sign that Comcast is moving in the right direction.
Comcast Xfinity vs Verizon Fios feed
Price range $20 – $300 per month Speed range 75-6000 Mbps Cable connection Highlights Plenty of plan options Strong customer satisfaction numbers Data caps on some plans
Xfinity gives you more plan options than any other provider, with speed tiers ranging from 200Mbps to 6Gbps. While availability on the 6Gbps plan is very limited (and comes at a hefty $300 per month), the standard gigabit plan is available in 99% of Xfinity’s service areas. It provides maximum download speeds of up to 1200 Mbps. Unfortunately, because Xfinity uses a cable connection, upload speeds on all plans below 6Gbps won’t match the fast download speeds, so expect upload speeds in the 10-35Mbps range.
With the exception of the pricey 6Gbps plan, Xfinity plans are competitively priced, at least during the two-year promotional period. After that point, plans are subject to price increases that can add $20 to $40 or more to your monthly bill.
Read our Xfinity Home Internet review.
Price Range $50 – $120 per month Speed Range 300-2000 Mbps Fiber Connection Highlights Unlimited data, no contracts, free equipment with gig service
Verizon Fios comes with fewer plan options than Xfinity, but each plan offers plenty of speed with 300Mbps, 500Mbps, and gigabit speed levels. And because Verizon Fios uses a 100% fiber connection, customers can expect similar or near-identical upload and download speeds. Pricing is about the same as Xfinity for similar speed levels but without the set price increase which is likely to be steep after the promotion period ends.
Fast, reliable speeds and competitive pricing have put Verizon Fios at the top of the customer satisfaction list from the American Customer Satisfaction Index and JD Power in recent years. ACSI has awarded Verizon Views the highest score for seven consecutive years. Verizon Fios also did well with JD Power in 2022 with a score of 758/1000, earning first place for service providers in the Eastern Province.
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